Frequently asked questions

Do you require information? Here are the responses to frequently asked questions.

General

What is Alpes Vaudoises, société coopérative?

How does the alpesvaudoises.ch platform work?

Ski area

What rules have to be observed in the ski areas of the Vaud Alps?

What are the special rates that apply in the ski areas?

Can I take my dog on the gondola lift?

Is my Magic Pass valid at the resorts in winter in the Vaud Alps?

COVID

What about COVID measures at resorts in the Vaud Alps?

Online Purchases

Do I have to register to make an online purchase?

What is the advantage of buying online?

What payment methods can I use to pay for purchases online?

How do I make a reservation online?

How do I know whether my order has been placed correctly?

Are services purchased online transferable?

Can I purchase services for other people?

Gift voucher

Can I buy gift vouchers online?

For which products can gift vouchers be used?

What happens if the price of my purchase is lower than the value of the voucher?

Delivery / Receipt of the purchase

How do I obtain my ski package?

How do I obtain my travel pass / order form for an activity / accommodation booking?

Why are tickets / ski passes not directly visible on the SwissPass or in the SwissPass customer account after purchase?

Types of ski package

I would like to purchase a ski package; which one should I choose?

Can I purchase a package for several single days?

What do I do if I want to buy an Alpes Vaudoises ski package for a period of more than 7 days?

Modification / Cancellation / Refund / Exchange

Can I have my ski package refunded in the event of last-minute problems such as illness?

Am I entitled to a refund if I don't use the services I purchased online?

What do I have to do if I want to modify my package (error with the date, area, etc.)?

Can I exchange passes purchased online for another day if they have not been used on the date booked ?

Is my ski pass refunded if the lifts are closed due to bad weather?

Do you need any other information?

For any other question, please send an email to info@alpesvaudoises.ch .

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