Frequently asked questions
Do you require information? Here are the responses to frequently asked questions.
Alpes Vaudoises, société coopérative (AVSC) - a cooperative society - consists of 8 members, namely:
Télé Villars- Gryon-Diablerets SA (TVGD)
Télé Leysin-Col des Mosses-La Lécherette SA (TLML)
Gstaad 3000 AG
Association touristique Porte des Alpes (ATPDA)
Association touristique Aigle- Leysin- Col des Mosses (ATALC)
Association Pays-d’Enhaut Région (PERET)
Communauté d’Intérêt touristiques des Alpes Vaudoises (CITAV)
These bodies have come together to promote and sell online tourist products from Aigle, Leysin, Col des Mosses, Villars, Gryon, Diablerets, Glacier 3000, Bex, Château-d’Œx, Rougemont and Rossinière.
Our website is an online platform that is continuously improving and it works for both computers and smartphones / tablets. To access the platform, just enter alpesvaudoises.ch in your browser (for example, Chrome, Safari or Mozilla Firefox).
To enjoy skiing and to respect others, all skiers must adhere to and follow the rules of good conduct of the ski resort. FIS (International Ski Federation).
Children: free access to the ski slopes for children born in 2017 or after.
Super Senior: free access to the ski slopes for people born in 1944 or before.
Family rate: reduction granted on the child rate if accompanied by an adult.
Group rate: a group rate applies for 10 people or more.
These prices and free admissions are granted on presentation of an ID document and are only available at the ski lift ticket offices of the ski area concerned. Therefore, please pick up the package directly on-site. The pass is issued on a rechargeable magnetic card (keycard) sold at a price of CHF 5. It Is not possible to purchase these services online.
Yes, dogs are allowed on the gondola lifts free of charge and on the Glacier 3000 cable car in winter and summer.
Yes. Your Magic Pass enables you to access in winter the following ski areas: Villars-Gryon-Diablerets, Glacier 3000 and Leysin-Les Mosses-La Lécherette. The Château-d’Œx (La Videmanette) station is not included.
For further information, please consult magicpass.ch.
The Vaud Alps complies with the decisions of the authorities. For further information, please consult the website of the Federal Office of Public Health.
No, you can order online as a guest. However, we recommend that you register because your data will be saved on your next visit and this will also give you a summary of what you have bought and purchase orders in your account.
By purchasing a service directly online, you benefit from preferential rates. Indeed, the prices of our ski passes, for example, are based on a dynamic pricing system which varies according to different criteria, including the period of validity, how far in advance the order is placed, etc. In addition, you avoid queuing to pay at the ski lift ticket offices.
You can pay using the following payment methods:
Credit card (MasterCard or Visa)
The ordering process is simple: select the type of ticket (ski area), the date and the number of tickets you want and load them directly on the chosen medium. Save the tickets in your smartphone wallet, print the tickets or redeem them directly on-site at one of the cash desks / ticket machines.
After finalising your order, you will receive a booking confirmation at the address indicated on the order. If you do not receive the mail, please check your junk folder or send an email directly to the following address: firstname.lastname@example.org
Yes, but in the case of ski passes only, for less than 3 days. The other services are named and non-transferable. An ID document must be presented during any checks.
Yes, you just have to indicate the surname, first name and date of birth of the person in question.
Yes. Gift vouchers purchased on the platform can only be used online.
Gift vouchers can be used for all products available in the online shop (accommodation, packages, etc.). During the payment process, the field “Apply voucher” appears, and this enables you to validate the voucher.
The residual amount is returned to you by email in the form of a new gift voucher with the corresponding code.
Delivery / Receipt of the purchase
Ski package with magnetic card (keycard or SwissPass)
If you have a keycard or SwissPass, you can load the ski pass directly onto the relevant card by entering the ID number. You receive a confirmation via email when purchasing online.
Ski package without a magnetic card (keycard or SwissPass)?
If you wish to book online and you do not have a magnetic card (keycard / SwissPass), simply select the “Pick-up” option when purchasing, and collect your card directly on-site at the one of the resort ticket machines. For withdrawal from ticket machines, you either have to enter the order confirmation number or scan the QR code on your order confirmation. The order form is sent to you via email. To find the pick-up points, click here.
Ski passes can be purchased directly at the ski lift ticket offices. When purchased on-site, all ski passes are issued on a hands-free medium called a keycard. This mandatory medium is sold for CHF 5.-. It is non-refundable but is replaced free of charge in the event of a defect during the first winter of use.
After placing your order online, you will receive a confirmation email. Transport tickets, order forms and accommodation and activity bookings are attached as PDF files.
The services are only loaded onto the SwissPass when you first pass through the turnstile.
Types of ski package
Our online shop enables you to purchase different types of ski package, depending on the ski area required.
Leysin-Les Mosses-La Lécherette
Online purchase for 1 or 2 days. From 3 days, you must buy an Alpes Vaudoises skipass.
Online purchase for 1 or 2 days. From 3 days, you must buy an Alpes Vaudoises skipass. Skipasses for 3 to 6 days in the Leysin - Les Mosses-La Lécherette ski area are only available at the lift ticket offices.
Purchase online for 1 day only. From 2 days, you must select the Alpes Vaudoises skipass.
Online purchase for 1 to 7 days. This ski package gives you access to the Leysin-Les Mosses-La Lécherette, Villars-Gryon-Diablerets and Glacier 3000 ski areas.
No, they must be consecutive days. There are no ski passes for single days.
You buy a 7-day ski pass online to benefit from our preferential rates. During your stay, you go to a ski lift ticket office to add the extra days you want. The price of the extra days will not be charged in full but will be degressive according to the total duration of the package, i.e. the duration purchased online and the extra days added.
Modification / Cancellation / Refund / Exchange
Yes, if you have taken out a cancellation insurance policy.
You can take out two types of insurance:
online, the ERV insurance that you add before validating your shopping cart.
Refund of the ski pass in case of damage (prorata temporis) according to the general conditions of the insurance. The amount of the insurance is 5% of the amount of your purchases.
At the lift ticket offices, even if you have bought your ski pass online, you can subscribe to either SKICARE or PASSPROTECT insurance. Check out their website: www.skicare.ch
PASS PROTECT : CHF 3.00 per ski day / CHF 63.00 per season Reimbursement of the ski pass for 2 days or more, in case of illness or accident (prorata temporis). SKICARE : CHF 5.00 per ski day / CHF 98.00 per season Reimbursement of the ski pass for 2 days or more in the event of illness or accident (pro rata temporis) and reimbursement of rescue costs on the slopes. If you have already purchased your ski pass online without insurance, go to one of the ski lift cash desks up to the start date of the pass in order to add this insurance. It can only be added before the package is first used. Once the package has been validated / scanned at the machines, it is no longer possible to add this option.
No, all purchases are final. As an intermediary (reseller between the ski lifts and the customer), the general terms and conditions (GTC) of our various service providers apply (see point 7 « Appendix: List of service providers »).
For security and data protection reasons, we are not able to modify an order once it has been finalised. Please place a new order with the correct data. Subsequently, please send an email to email@example.com so that we can cancel and refund your first purchase (incorrect order).
The tickets can only be used on the date booked. If they are not used, they expire. The general terms and conditions of our various service providers apply.
No, the general terms and conditions of the ski lifts clearly state that the closures of the ski lift installations due to bad weather conditions do not give rise to any reimbursement of the ski pass.
Do you need any other information?
For any other question, please send an email to firstname.lastname@example.org.