Data protection

Online shop and marketplace «Alpes Vaudoises» with Alpes Vaudoises, société coopérative as broker

Version as of 03.10.2021


The cooperative «Alpes Vaudoises, société coopérative» (hereinafter referred to as «Alpes Vaudoises») is the operator of the website and is responsible for the collection, processing and use of the personal data of visitors to this website and for the correct handling of this data.

1 - Responsible for data protection

Alpes Vaudoises is particularly concerned to protect your data. When processing your personal data, we comply with the applicable data protection regulations.

The person responsible for the storage and processing of personal data is Alpes Vaudoises, société coopérative, Place du Marché 4, CH-1860 Aigle.

2 - Name and contact details of the data protection officer

Cooperative "Alpes Vaudoises, société coopérative" (registered in the Commercial Register of the Canton of Vaud under the number CHE-299.905.164), Place du Marché 4, CH-1860 Aigle. E-mail:

3 - Information on the processing of your personal data

During your registration or the creation of your personal account, Alpes Vaudoises requires the following personal data (hereinafter referred to as master data) for the processing of a possible contract to be concluded with you in the future:

  • Salutation

  • First name

  • Surname

  • Date of birth

  • Password (if a user account is opened)

  • Orders (booked services including dates of service provision and their prices and information necessary for service provision)

  • Telephone number

  • E-mail address

  • Street, house number

  • Postcode, city

  • Country

The facts concerning the storage and processing of personal data are explained below.

3.1 - Payment for booked services

When checking out of the shopping basket, the booked services must be paid for. The payment process is handled by the payment service provider Datatrans AG and the data is processed by Payyo AG by Trekksoft AG.

3.2 - Visiting the website

  • Purpose: When our website is used for information purposes only (no registration and no transmission of other information), personal data is collected that is transmitted from your browser to our server. This is technically necessary in order to display our website to you and to be able to guarantee the stability and security of the website.

  • Legal basis: Legitimate interest

  • The following data is processed: IP address, date and time of the request, time zone difference to GMT, content of the request (specific page), access status/HTTP status code, amount of data transferred in each case, requesting website, browser, operating system and interface, language, and version of the browser software.

  • Storage period: As long as you use our website.

  • Recipients/categories of recipients: Order processor

3.3 - Electronic contact requests via the website

  • Purpose: Processing of contact enquiries via e-mail or the website contact form.

  • Legal basis: Fulfilment of a contract, necessary for the implementation of pre-contractual measures, legitimate interest.

  • The following personal data are processed: Master data.

  • Storage period: Until the enquiry is answered. If there are legal retention obligations, processing will be restricted until then.

  • Recipients/categories of recipients: Order processor

3.4 - Customer management, accounting, litigation.

  • Purpose: processing of personal data in the context of any business relationship with customers and suppliers in the course of the exercise of a trade, including systematic recording of all business transactions relating to income and expenditure.

  • Legal basis: consent, performance of a contract, necessary for the implementation of pre-contractual measures, compliance with a legal obligation, legitimate interest, esp. defence, exercise and assertion of legal claims, explicit consent.

  • The following personal data is processed: Master data

  • Storage period: Until the termination of the business relationship or until the expiry of the applicable statutory retention or limitation periods. In addition, data is stored until the end of any legal disputes in which it is needed as evidence.

  • Recipients/categories of recipients: Organisers, service providers, legal representatives, auditors, tax office, courts, and authorities

3.5 - Customer care and marketing

  • Purpose: Processing of customer and prospective customer data for the initiation of business concerning the range of services, dispatch of additional travel or leisure information in the course of the contractual relationship as an additional service, implementation of advertising measures and newsletter dispatch; customer relation management.

  • Legal basis: consent, fulfilment of a contract, necessary for the implementation of pre-contractual measures, fulfilment of a legal obligation, legitimate interest, in particular defence, exercise, and assertion of legal claims.

  • The following personal data is processed for sending additional travel or leisure information in the course of the contractual relationship as an additional service and for sending newsletters via our website: Master data.

  • Storage period: The data is stored until the end of the contractual relationship, unless longer contractual or legal retention periods exist.

  • Recipients/categories of recipients: Alpes Vaudoises and other service providers

4 - Data subject rights

4.1 - You have the following rights regarding personal data relating to you:

  • Right of access,

  • right to rectification or erasure,

  • restriction of processing,

  • right to data portability,

  • right to object to the processing.

4.2 - Right of revocation

If you have given us your consent for the processing of your personal data, you can also revoke this consent at any time. Your revocation does not affect the lawfulness of the data processing carried out until the revocation.

4.3 - Right of objection

If the processing of your personal data is based on a balance of interests (legitimate interests), you have the right to object to the processing at any time on grounds relating to your particular situation. When exercising your right to object, we will ask you to explain to us your reasons why we should not process your personal data as we have done. We will review the merits of the case and either stop or adapt the data processing or show you our compelling legitimate grounds and continue the data processing. We will also continue to process data if it is for the purpose of asserting, exercising, or defending legal claims. You can object to data processing for the purposes of direct advertising and data analysis at any time. In this case, we will cease data processing.

4.4 - Exercising your rights

To exercise your rights, you must inform us in person and in writing. The request should be sent to Alpes Vaudoises, société coopérative, Place du Marché 1, CH-1860 Aigle or by e-mail to: We can only provide you with information if you can identify yourself.

4.5 - Complaint to the supervisory authority

If you are of the opinion that the storage and processing of your personal data violates applicable data protection law or that your data protection rights are being violated, you also have the right to lodge a complaint with the supervisory authority.

5. - Cookies and integration of third-party providers

5.1 - Cookies

We use so-called cookies on our website to recognise repeated use of our offer by the same user. Cookies are small text files that your internet browser stores on your computer. They serve to optimise our internet presence and our offers. Most of these are so-called "session cookies", which are deleted again after the end of your visit. In some cases, however, these cookies provide information to automatically recognise the user. This recognition is based on the IP address stored in the cookies. The information obtained in this way is used to optimise our offers and to provide you with easier access to our site. The user can prevent the installation of cookies by setting his browser accordingly. However, we would like to point out that in this case the user may not be able to use all functions of our website to their full extent.

5.2 - Google Analytics

Alpes Vaudoises uses Google Analytics, a web analytics service provided by Google Inc, hereinafter "Google", on its website. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site.

The information generated by these cookies, such as time, place and frequency of website visits including IP address, is transmitted to Google, and stored there.

We use Google Analytics with an IP anonymisation function on our website. In this case, the user's IP address is already shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area and thereby anonymised. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Google will not, according to its own information, associate the user's IP address with any other data held by Google. The user can prevent the installation of cookies by setting his browser software accordingly. However, Alpes Vaudoises points out that in this case not all functions of its website may be fully usable.

Furthermore, Google offers a deactivation option for the most common browsers, which gives the user more control over which data is collected and processed by Google. If the user activates this option, no information about the website visit will be transmitted to Google Analytics. However, activation does not prevent information from being transmitted to us or to other web analytics services we may use.